Refund policy
Return & Refund Policy – VroomVroomToy
At VroomVroomToy, we want you to be completely happy with your purchase. If you're not satisfied, we offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
✅ Eligibility for Returns:
To qualify for a return:
The item must be in the same condition you received it — unused, unworn, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Buyers are responsible for return shipping costs.
📦 How to Start a Return:
Contact us at info@vroomvroomtoy.com to initiate a return.
Returns must be sent to the following address only after your return has been approved:
VroomVroomToy
45 Maleena Mesa St, #1118
Henderson, NV 89074
USA
Items sent back without first contacting us will not be accepted.
*If you're not completely satisfied with your order, you may return eligible items within 30 days of delivery. As a small business, we don’t provide return labels, so return shipping is the customer’s responsibility. Items must be unused and in original condition. To start a return, contact us atinfo@vroomvroomtoy.com. Thank you for your understanding and for supporting our small business!
🚚 Return Shipping Time:
💳 Refunds:
🔁 Exchanges:
If you want a different item, the fastest way is to return the original item and place a new order after the return is accepted.
🔄 Incorrect Item Received:
If you received the wrong item, contact us immediately at info@vroomvroomtoy.com with a photo of the item you received.
Once confirmed, we’ll send the correct item at no additional cost — and you may keep the incorrect item as a thank-you for your patience.
🛠️ Damaged or Defective Items:
🇪🇺 EU Customers – 14-Day Cooling-Off Period:
If you're in the European Union, you have the right to cancel or return your order within 14 days of receiving it — for any reason.
Items must be unused, with tags, and in original packaging. Proof of purchase is required.
